Technical Support
Network Support Services
Comprehensive proactive services and hardware upgrades are often
required to achieve the objective of attaining peak network performance
and security. In the long-term, these Preliminary Support Services will
greatly contribute to lower maintenance cost and network stability.
- Identify current security concerns
- Conduct internal and external vulnerability scans
- Establish secured network design and access strategies (Including firewalls, intrusion detection and VPN implementations)
- Assessment of current and future IT needs
- Perform a network improvement Analysis
- Assess Data back up system/procedure
- Diagram network infrastructure
The key to maintaining low network maintenance costs is to conduct regular preventive support and 24/7 monitoring. By being proactive network emergencies and user crises are basically eliminated. In the long-term, our Monthly Support Services are designed to reduce costs and manage your network resources in the most effective and efficient manner possible. We will provide regular on-site and remote support to maintain your network based on your requirements and budget
Regular on-site Maintenance Services
In order to maintain stable and secure network performance, our technician will visit your
location for a minimum of 4 hours per month to perform on-site proactive services. Support
will include but is not limited to Network Servers, Network firewalls, Antivirus Systems,
Backup Systems, and workstations unless otherwise indicated. With each visit an extensive
list of tasks are performed and systems are monitored. This includes but is not limited to:
- Server logs
- Error logs
- Firewall logs
- System events
- Connectivity failures
- Internet/Intranet performance
- Email administration °Disk Storage capacity
- Software application revisions
- Virus protection
- Backup systems
- Printer systems
PC Desktop Maintenance Services
Check out our maintenance support
plans